About us > Customer services

 

Customer services

• Partnership with Your International Teams
• Specific, Adaptive Solutions
• Product Control and Analysis
• Shipping and Logistics


High tech products that result from our research, perfect control over processes, and a business that is ISO 9001 certified allow Rhodia Electronics & Catalysis to supply its customers with products that meet with their expectations.
 

But above and beyond product quality, Rhodia Rare Earths pays specific attention to providing service that is custom-made to its customers' needs.


• Partnership with Your International Teams

Rhodia Rare Earths has an international network of researchers, "developers", and a sales network in the field of Rare Earths and their applications.

Specialized teams have a relationship with various industry spokespersons and with our customers. Our research and development teams also work in solid collaboration with university laboratories and scientific organizations.

Moreover, the industrial units located in France, the United States, Japan and China guarantee a reliable, local supply for our primary markets.

• Specific, Adaptive Solutions

Our goal is to offer our customers and partners preferred contact, a team in close proximity to their markets that is able to understand and interpret their needs and their strategies technologically.

Rhodia Electronics & Catalysis products are thus developed in a partnership framework and custom fitted to the specific needs of each customer.

• Product Control and Analysis

With leading materials available, Rhodia Electronics & Catalysis analysis laboratories are able to perform very in-depth and precise analyses of finished product samples that will be shipped to the customer.

Our measuring equipment and techniques make it possible to analyze the numerous parameters covering the needs of different products and markets: purity; granulometry; morphology; composition; specific surface; polishing effectiveness tests (glass); etc.

 


 

Various techniques are used to carry out these analyses: mass spectrometry (ICPMS); ICP plasma lens with optical emission; visible UV spectrometry; molecular fluorescence; atomic absorption; X-ray fluorescence; etc.

Thus, analyses can be performed to comply with specific requirements of certain customers in a definite domain.

• Shipping and Logistics

·Samples

Upon request, Rhodia Electronics & Catalysis is committed to supplying a standard product sample in 5 days anywhere in the world.

 

Packaging

In order to meet each customer's different needs, Rhodia Electronics & Catalysis offers a vast array of product packaging ranging from 15 kg to 1 metric ton: cartons; pails; fiber drums; metal wraps; polypropylene Big Bags; etc.

For economic reasons and to respect the environment, shipping palettes used meet International Chemical Product (ICP) standards and are reusable and recyclable.

 

Deliveries

For efficiency and equipment control, transportation must be monitored from the time of departure from a Rhodia site to receipt by the customer.

Whatever type of transportation is used (Air, Sea, Ground), selection of a transportation carrier or freight forwarder by Rhodia Electronics & Catalysis must be stipulated in a precise specifications sheet developed in conjunction with the customer.
For that reason, Rhodia Electronics & Catalysis enters into strict negotiations with a variety of international carriers and freight forwarders to best satisfy its customers.

Various delivery facilities are available to Rhodia Electronics & Catalysis customers: warehouses; consignment storage; just-in-time delivery; etc.

 


• Contacts

If you want to have more information, please contact us:
ec-general@eu.rhodia.com